Onboarding Specialist, East

In this role you will work with account managers to implement first-time customers and facilitate the introduction of new functionality for existing customers. The successful candidate will be self-motivated, a skilled verbal and email communicator and in possession of practical skill in Windows, Office, the Mac and the iPad.

Responsibilities:

• Follow the standard process and best practices to bring boards online in the stipulated timeframe
• Manage the provisioning process, including the creation of groups/users, custom objects/fields and page layouts
• Deliver end user training, which may include technical personnel, senior and c-level executives, administrative staff
• Maintain a high level of process quality and consistency as well as an excellent relationship with the customer

Required Skills/Experience:

• Track record managing multiple projects under tight deadlines
• Strong interpersonal skills, conducive to team development
• Works independently, has good judgment and consistent follow-through
• Understanding of the desktop/laptop environment with the ability to troubleshoot basic network connectivity issues. (Mac experience a plus)
• Skilled with Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
• Familiarity with iPad and Apple iTunes a plus
• Solid, functional Salesforce.com application knowledge
• Comfortable in their interaction with board members and executives
• Ability to work effectively with demanding customers
• Ability to communicate technical concepts in simple of terms
• Strong written and verbal communication skill
• BA or BS degree
• 3-5 years relevant work experience
• Remote work, prefer candidate within eastern region
• 10% travel (negotiable)

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