Technical Writer / Business Analyst

Responsibilities

• Becomes an expert on the BoardVantage SAAS Product
• Work with account managers, product manager and customer support team to gather business requirements
• Translate the requirements into technical documentation
• Work with QA to document the use cases
• Coordinate with Engineering team to write release documents
• Works with to create comprehensive product documentation and FAQs to support every release
• Works with technical staff to create functional and technical FAQs for our developers
• Updates existing content in the knowledge base
• Creates engaging training and self-guided tutorials for business and technical users
• Supports creating winning marketing content used in the sales process

Required Skills/Experience:

• You must be an excellent writer with an eye for detail
• Experience in web based technologies is a must
• Be competent with a variety of content creation tools: MS Word, PowerPoint, wikis, Photoshop or similar image editing app to help the team in minor graphic designs
• Candidates with a degree in graphic design or a related field is a plus
• Have a minimum of three years’ experience writing documentation or training materials

Preferred:

• Have software industry especially, preferably SaaS or social media
• Be a strong self-started with a passion for conceiving valuable content and bringing it to life
• Have some technical skills (HTML, CSS, Javascript)
• Are exceptionally organized while working on multiple projects

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