With our rapid growth, BoardVantage is making big investments in customer support. Just last quarter we doubled account support headcount to keep pace with that sales growth. In this post I would like to introduce a new element in our support program, which is our new online support site. In addition to direct phone support sometimes it’s useful to be able to browse through support information. This is especially so for new clients, who may still be finding their way around the system.
The support site includes the following capabilities:
Troubleshooter: This takes you on a step-by-step problem resolution process, and is the fastest way to resolve a problem including a full text search interface.
Knowledge Base: A rich repository of “how-to” examples, perfect for new clients. Examples include “How do I create an approval?”, “How do I lock a user”
Download Center: Includes in-depth training and user guides for Directors, Administrators, and of course, the iPad.
Automated Ticket Submission: If you want to raise a support question, using this interface provides for automatic reporting and notification as the case is progressed and resolved.
To gain access, we do need to set up an access login for you, so please drop me a line, and I will set one up for you. Again I want to stress this content is in addition to our fabled 7×24 direct support, so feel free to call at any time.